Returns & Exchanges

Due to the perishable nature of our probiotic food products, we prioritize food safety and can only accept returns on unopened items within 14 days of delivery. If your order arrives damaged or defective, we are committed to providing a full replacement or refund to ensure your satisfaction.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and the reason for your return to initiate the process.

• 2.
  Verification

  For damaged goods, please attach clear photos of the packaging and product labels for our quality control review.

• 3.
  Return Shipment

  Once approved, securely pack the unopened items and use the provided prepaid shipping label to send them back to our warehouse.

• 4.
  Refund Processing

  After we receive and inspect your return, a refund will be issued to your original payment method within 5-7 business days.