Frequently Asked Questions
Everything you need to know about our gut-health products and services.
How should I store my Biomel products?
To maintain the maximum potency of our live cultures, we recommend storing your Biomel drinks and supplements in a cool, dry place. Once opened, liquid products should be refrigerated and consumed within two days.
Where do you ship and how long does it take?
We currently ship across the UK and select international locations. Standard domestic shipping typically takes 2-3 business days, while international orders may take 7-14 business days depending on the destination.
Are Biomel products suitable for vegans?
Yes, all Biomel products are 100% plant-based, dairy-free, and vegan-friendly. We use high-quality coconut and almond bases to ensure a delicious taste without any animal products.
Can I skip or cancel my subscription?
Absolutely. You have full control over your subscription through your account dashboard. You can pause, skip a delivery, or cancel your subscription at any time before your next billing cycle.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an issue with the quality, please contact our support team within 48 hours for a replacement or refund.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.